Instead of returning items, you can contact us to see if you qualify for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then if possible, you can donate your product to a local charity or recycle it.
Our policy lasts 15 days from delivery. If 15 days have passed since the delivery of your order, unfortunately, we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable or non-refundable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any media-type product, including books, records, tapes, CDs, DVDs, etc.
- Any sale items marked non-returnable
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: DEMY Media, LLC, 2PO BOX 1891, Clarksburg Maryland 20871, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.